The Deloitte Study

In 2010, Deloitte was hired by the Defense Health Agency (then TRICARE Management Activity) to assess the impact of UbiCare’s digital patient education program on expectant and new military families.

More than 75% of patients reported that the program has a significant impact on their ability to care for themselves and their children, and strengthens their connection to their hospital. Results were even more significant for minority populations. 

Research results include: 

  • Implications for digital, episode-based connections improving the perception of the quality of care and patient engagement.

  • 84% of respondents said that the emails help them take better care of their children and 76% said that reading the emails helps them better care for themselves.

  • 74% have an enhanced connection to their hospital.

  • Amplified impact among ethnic and racial minorities.

Patients say:

“These emails have been a lifeline of information and connection. Just when my son starts a new phase, I can read and learn what to do, almost like clockwork. I don't know how they get to the most relevant concern, but they do and it's amazing!”  

“I love the emails, makes me feel more confident about how I’m taking care of my child and it also talks about how a child at my child’s age should be acting ..."


Want to know more? Fill out the form to download the Deloitte Study.